The 911 emergency call system in Portland, Oregon, is “broken,” officials say, and callers who need help are often waiting more than two minutes for assistance, even though emergency calls are supposed to be answered in around 15 seconds.
“People calling 911 to report a Sept. 4 shootout at a Pearl District restaurant and other emergencies in the following half-hour waited an average of more than 7.5 minutes before a dispatcher answered,” the Oregonian reported. “The lengthy hold time is far above the national standard of 15 to 20 seconds for 911 calls and the latest example of serious problems plaguing the city’s emergency dispatch system.”