In December, Brothers came out to perform routine service on my heating system and informed me they needed to install a surge protector next to my A/C unit but that it would be free of charge. The first time we turned on the A/C it wouldn’t work so we called Brothers back to investigate. After performing their diagnostics we were informed the unit needed over $3,000 in parts and labor to fix.
We then decided to get a second opinion from Bradham Brothers and when the tech ran through his diagnostics he told us he couldn’t finish because the A/C unit didn’t have power going to it. There was power leaving the electrical box but for some reason the power cut out before reaching the A/C unit. He recommended I call an electrician.
I called Roby Electric and the technician isolated the problem and said that when the surge protector was put in, the wiring wasn't correct and that’s why the power made its way to the unit but not into the unit.
The bottom line is Brothers installed a surge protector I didn’t ask for then coincidentally my unit stopped working and they wanted over $3,000 from me to fix. Why didn’t they tell me they couldn’t finish conducting the diagnostics because the power wasn’t going into the unit? Was it an innocent mistake on their part or was it strategic by installing surge protectors and then “fixing” the problem when peoples’ A/C units stopped working? It would be easy checking the books on this to see if there is a pattern which I'm considering contacting Don Griffin at Action Nine News to see if it's something he'd be interested in investigating.
The bottom line is I spent hundreds of dollars to get my A/C going versus the over $3,000 that Brothers said it would take. If you’ve had a good experience with them that’s great but if you’re looking for assistance with cooling, heating, or plumbing, you might want to play it safe and pursue other options.